CloudTalk: The AI business calling software for revenue teams
CloudTalk is the complete calling and messaging software with native AI Voice Agents and AI Sales Dialer. Every SMS and cadence call gets logged to the right Person and Account in Salesloft — with recording, notes, and tags attached automatically.
Description
CloudTalk is the AI business calling system Salesloft teams rely on to reach buyers across 160+ countries — with local numbers built in.
When a Salesloft cadence hits a call step, CloudTalk handles the call: click-to-call from any Salesloft contact, full call control in the CloudTalk Phone app, then every call activity logged back into Salesloft as a Call Activity on the right Person and Account. SMS works the same way — sent and received in CloudTalk, written back to Salesloft as a Note. Reps stay in their workflow. Managers get the full activity record.
Most Salesloft teams run a CRM behind Salesloft — Salesforce, Pipedrive, HubSpot, Zoho, or others. CloudTalk logs every call and SMS into both Salesloft and your CRM at the same time, so contacts and call history stay in sync across the whole sales stack with no double entry.
Most Salesloft teams run a CRM behind Salesloft — Salesforce, Pipedrive, HubSpot, Zoho, or others. CloudTalk logs every call and SMS into both Salesloft and your CRM at the same time, so contacts and call history stay in sync across the whole sales stack with no double entry.
Inside CloudTalk, your team also gets AI Voice Agents, AI Conversation Intelligence, an AI Sales Dialer with Preview, Power, and Parallel modes, and full call analytics — the toolkit for running and improving every conversation.
Key benefits
Log Every Call and SMS, Effortlessly
CloudTalk automatically logs all calls and SMS directly into Salesloft, complete with key details like call type, duration, and comments. Calls are also linked to the correct Salesloft person and account, keeping your records organized and your team focused on selling.
Real-Time Caller Insights for Better Conversations
During incoming calls, CloudTalk provides Insight Cards with caller details, including names and links to their Salesloft profile. This ensures your team can lead more informed and impactful conversations, all while keeping their workflow within Salesloft.
Effortless Setup and Seamless Workflows
Setting up the integration takes less than 5 minutes, requiring no technical expertise. Use Salesloft’s click-to-call feature to make outbound calls with CloudTalk’s dialer, ensuring zero delays and crystal-clear quality.
Keep Your Sales Data Centralized
By using CloudTalk in tandem with Salesloft, your team can manage all calls and SMS activities without ever leaving Salesloft. This integration ensures no missed details, so sales teams can focus on what matters—building relationships and closing deals.
Outstanding Support When You Need It
Our friendly and knowledgeable support team is always here to help, ensuring your sales call center runs smoothly and your team stays productive.
How It Works
Contacts
- Syncing Made Easy: When you first set up the integration, your contacts are imported. Any updates or new contacts in either Salesloft or CloudTalk are automatically synced in real time after saving changes.
- Merging Duplicates: Contacts with the same phone number, email, or name in Salesloft will merge to keep your data clean.
Field Mapping (Key Examples):
- CloudTalk contact details like name, phone numbers, emails, and tags map directly to the relevant fields in Salesloft.
- Additional details such as the account’s company name, industry, website, and address sync for a comprehensive view.
- The contact owner in Salesloft syncs with the "favorite agent" in CloudTalk, provided the email matches. Favorite agent is one of the call routing options within CloudTalk.
Calls
- Call Tracking: Calls made or received through CloudTalk automatically create activities in Salesloft, linked to the correct person and account.
- Details Synced:
- Call notes, tags, recordings, and duration are included.
- Inbound missed calls are assigned to the user who added the integration.
SMS
- Message Logs: SMS messages sent through CloudTalk create notes in Salesloft, attached to the relevant person and account.
- Details Synced: The SMS message content and whether it’s inbound or outbound are recorded as notes.
Features
Call any Salesloft contact with one click
Click-to-call any Salesloft contact directly from the cadence task list, contact view, or anywhere else in Salesloft. CloudTalk handles the call across 160+ countries using local numbers built into the platform.
Keep the conversation going with SMS
Send and receive SMS messages from CloudTalk to any Salesloft contact, with full history logged back into Salesloft as a Note on the matching contact. Reps follow up with a quick text after a missed call, confirm meeting times, or share a link without leaving their workflow — and every message stays attached to the right Person in Salesloft for future reference.
Auto-log every call and SMS to the right Person and Account
When a call ends in CloudTalk, a Call Activity appears in Salesloft on the matching Person and Account — with recording, notes, tags, duration, and the agent's name attached automatically. SMS sent or received in CloudTalk lands in Salesloft as a Note on the same Person. Reps stop double-entering activity. Managers get a complete record of every conversation without chasing reps for updates.
Keep data clean with two-way contact sync
CloudTalk imports every Salesloft Person on connection and keeps both systems in sync. Name, phone numbers, email, tags, and company-level fields — industry, website, address, city, state, zip — map between platforms automatically. Contact data stays clean across both tools with no manual reconciliation.
Bridge Salesloft with your CRM in one connected stack
CloudTalk integrates natively with Salesforce, HubSpot, Pipedrive, Zoho, and other CRMs. Every call and SMS logs into both Salesloft and your CRM at the same time, so contacts and call history stay in sync across the whole sales stack. Salesloft handles the cadence, the CRM holds the record of truth, CloudTalk feeds both — no double entry, no data lost in handoffs.
Effortless Setup and Seamless Workflows
Setting up the integration takes less than 5 minutes, requiring no technical expertise.
The complete AI calling toolkit for revenue teams
CloudTalk gives your team a full AI calling layer: AI Voice Agents that handle inbound and outbound conversations, AI Sales Dialer with Preview, Power, and Parallel modes to power through call lists faster, and AI Conversation Intelligence that transcribes, summarizes, and analyzes every conversation. Reps get AI help on every call. Managers get coaching evidence from every conversation. All available in CloudTalk.
Media
Setup
You can enable the integration through CloudTalk’s dashboard or Salesloft's integrations page. A detailed setup guide is available in the CloudTalk Help Center.
FAQ
The integration connects CloudTalk with Salesloft. It allows seamless synchronization of contacts, call activities, and SMS messages between the two platforms, ensuring up-to-date customer records and streamlined workflows.
When you click-to-call a Salesloft Person, the CloudTalk Phone app handles the call. After the call ends, CloudTalk writes a Call Activity back to Salesloft on the matching Person and Account — with recording, notes, tags, duration, and the agent's name attached. SMS sent or received in CloudTalk lands as a Note on the same Person. Contacts sync bidirectionally in real time, so updates in either system appear in the other immediately.
Salesloft teams that need a strong calling layer — especially SDRs and AEs running global outbound cadences, customer success teams calling international accounts, and revenue ops teams who want clean activity data in both Salesloft and their CRM. CloudTalk is built for teams that make calling a primary channel.
Yes, you can configure:
- Which CloudTalk numbers send calls or SMS to Salesloft.
- Which call details and notes are synced.
Updates sync instantly after changes are saved in either CloudTalk or Salesloft.
CloudTalk boosts sales performance by:
- Reducing time spent on manual tasks with automatic call logging and real-time contact syncing.
- Enabling deeper customer insights with call recordings, AI analysis, and activity tracking.
- Supporting remote and global teams with high-quality international calling.
Over 160 countries with local numbers built into the platform. Full coverage list at cloudtalk.io/country-coverage.
The integration creates a unified system where:
- All customer interactions are tracked in one place.
- Advanced calling features complement Salesloft’s engagement tools.
- Teams spend less time on admin work and more time on closing deals.
- You get affordable international calling and unbeatable call quality and stability.
CloudTalk prioritizes call quality through:
- Optimized infrastructure for minimal disruptions.
- Multi-carrier strategy for stable connections.
- SIP decentralized infrastructure for improved call quality in remote areas.
Yes. CloudTalk integrates natively with Salesforce, HubSpot, Pipedrive, Zoho, and other CRMs, and logs every call and SMS into Salesloft and your CRM at the same time. Most Salesloft teams run a CRM behind it — CloudTalk feeds both so contact and call data stay consistent across the whole stack.
